EDVOS butterfly
Useful Contacts


Family violence incidents
In the event of an emergency,

Contact 000 (Police)

Safe Steps

Provides 24/7 telephone crisis counselling, refuge referral, information and support.

1800 015 188


Contact EDVOS
on 03 9259 4200

between 9am – 8pm
Monday to Friday

and 9am – 5pm Saturday


National sexual assault, domestic family violence counselling helpline, providing 24/7 service. 

1800 737 732

Victims of Crime

Information, advice and referrals to assist victims to manage and recover from the effects of crime.

1800 819 817 
8am to 11pm – 7 days

Victoria Police

Family violence incidents
In the event of an emergency, contact 000 (Police).

Sexual Offences and Child Abuse Investigation Teams (SOCIT)
SOCITS are staffed by experienced and qualified Victoria Police detectives specially trained to support victims and survivors, respond to and investigate sexual assault and child abuse.

03 9247 6666 (Victoria Police switchboard – ask for your nearest SOCIT)

Victoria Police Code of Conduct

The Lookout

Online resource for Victorian family violence workers and women experiencing violence. Includes information, resources and services aimed at preventing and responding to family violence.


WIRE (Women’s Information and Referral Exchange) is a Victoria-wide free generalist information, support and referral service run by women for women.
1300 134 130 (9am – 5pm)

Domestic Violence Resource Centre Victoria

Statewide service providing training, publications, research and other resources to those experiencing (or who have experienced) family violence, and practitioners and service organisations who work with family violence survivors.

Domestic Violence Victoria (DVVIC)

The peak body for family violence services in Victoria, DVVIC aims to lead the Victorian community in building safer lives for women and children experiencing or at risk of violence.

Australia’s National Research Organisation for Women’s Safety (ANROWS)

Independent, not-for-profit research organisation established to produce evidence to support the reduction of violence against women and children.

Regional Family Violence Partnership

Aims to build a system that provides safety and justice to all women and children experiencing family violence in Melbourne’s eastern region and works to build an equitable society that prevents violence against women.

Sexual Violence Research

The new name under which the Australian Institute of Family Studies will continue research related to sexual violence, victimisation, perpetration and prevention.

Older Victorians: Support and Advocacy

Seniors Rights Victoria (SRV)
Offers a range of services to support older Victorians experiencing abuse.

1300 368 821
(10am-5pm weekdays)

Elder Rights Advocacy (ERA)
A free, confidential and independent service to older people who are receiving Australia Government subsidised aged care packages in Victoria. ERA provides advocacy and assistance to support older people to uphold and prevent abuse of their rights.

1800 700 600

Useful Websites for Children and Young People

Safety and Technology

Advice about how to ensure your safety when using technology

Services for Men

No To Violence: Male Family Violence Prevention Association
Peak body for individuals and organisations who want to contribute to male family violence prevention.

03 9487 4500

Men’s Referral Service
Anonymous and confidential telephone service provided by men for men. It offers a central point of contact for men who want to stop violent or abusive behaviour towards their family members.

1300 766 491 (Mon-Fri 8am-10pm, Sat-Sun 10am-4pm)

MensLine Australia
Professional telephone and online support, information and referral service for men, specialising in family and relationship concerns.

1300 789 978

Eastern Emergency Relief Network (EERN)

Eastern Emergency Relief Network (EERN) 

Provide emergency aid to those in need, such as furniture, general household goods, food (non-perishable) and personal hygiene products. This assistance is provided to clients, who have been identified by member agencies, to have an ‘urgent’ need. EDVOS is a member agency of EERN.

Women’s Safety After Separation

Information for women facing separation, particularly where there is violence and abuse.

Women’s Health Victoria

Free, confidential and statewide health service offering information, support, a library and referral options for women.  Run from the Royal Women’s Hospital.

Our Watch

An organisation established to drive nationwide change in the culture, behaviours and power imbalances that lead to violence against women and their children.

Vic Health

Aims to promote health by fostering change in the social, economic, cultural and physical environments in which we live.

Australia’s National Research Organisation for Women’s Safety (ANROWS)

Independent, not-for-profit research organisation established to produce evidence to support the reduction of violence against women and children.

Multicultural Services

InTouch Multicultural Centre Against Family Violence
Works with women and children from culturally and linguistically diverse backgrounds who are experiencing (or have experienced) family violence.
1800 755 988 (9am-5pm weekdays)

Translating and Interpreting Service
131 450

Indigenous Family Support

Elizabeth Morgan House Aboriginal Women’s Service
Provides a range of support from crisis through to recovery for Aboriginal women and children experiencing family violence.

03 9482 5744 (9am-5pm weekdays)

Aboriginal Family Violence Prevention and Legal Service
Provides legal advice, counselling, information, referral and support to Aboriginals who have experienced or are at risk of family violence and sexual assault.

1800 105 303

Victorian Aboriginal Childcare Agency
Provides support, outreach, information and confidential advice to parents and carers of Aboriginal children.

03 8388 1855

Boorndawan Willam Aboriginal Healing Service (eastern region)
The lead Aboriginal-specific family violence service in Melbourne’s eastern metropolitan region and provides a range of services and programs to Aboriginal families who experience family violence.

03 9212 0200

Oonah Health & Community Services Aboriginal Corporation (Healesville)
Provides support services, outreach, information and programs for Aboriginal community members living in Melbourne’s outer eastern suburbs.

03 5962 2940 (mon-fri 9am-5pm).
Email: admin@oonah.org.au 

Address: 1A Badger Creek Road, Healesville, Vic, 3777

Sexual Assault Support

Centres Against Sexual Assault (CASAs)
Centres offer 24 hour crisis support to recent victims of sexual assault, as well as counselling, legal and medical support and information.

1800 806 292
(all callers are automatically transferred to their local CASA within Victoria)

(Eastern CASA is in East Ringwood – 9870 7330)

Adults Surviving Child Abuse (ASCA)
Counselling support line, information, support, referral for survivors, supporters and health professionals.

1300 657 380 (7 days, 9am-5pm)

Legal Services

Women’s Legal Service Victoria
Free and confidential legal advice, as well as assistance and referrals for women.

1800 133 302
(Mon 10am-1pm, Tue & Thur 6.30pm-8.30pm, Wed 2-5pm)

Victoria Legal Aid
Free legal advice and information in English and 23 other languages.

03 9269 0120
or 1300 792 387 (country callers) – 8.45am-5.15am weekdays.

Magistrates Court

Magistrates Court Family Violence website

Family Court of Australia

Online Family Intervention Order Application
The Neighbourhood Justice Centre (241 Wellington St, Collingwood) have translated the existing paper application form into an easy-to-use, secure online version. Available for use by people over 18 in the City of Yarra.


Community Legal Centres

Disability Support

Women with Disabilities Victoria
Promotes the health and wellbeing of women with disabilities. Supports women with disabilities to achieve their rights through information sharing, peer support and community education.


Services for Children and Young People

DHS Child Protection Crisis Line
131 278
(24 hours/7 days) – statewide

Australian Childhood Foundation
1800 176 453
or 03 9874 3922

Parentline Victoria
132 289 (8am-midnight, 7 days)

Kids Helpline
1800 551 800 (24 hours/7 days)

Australian Childhood Foundation
Works to protect the rights and ensure the safety of children. Provides trauma counselling, professional training, advocacy, research and parent support.


LGBTIQ Support

QLife Australia (formerly Switchboard Victoria)
Australia’s first nationally-oriented counselling and referral service for people of diverse sex, genders and sexualities. Provides nationwide early intervention, peer supported telephone and web-based services to support LGBTIQ people of all ages.

1800 184 527
(3pm-midnight, 7 days)

Gay and Lesbian Health Victoria (GLHV)
GLHV is a lesbian, gay, bisexual, transgender and intersex (LGBTI) health and wellbeing policy and resource unit.

03 9479 8760

Source: Domestic Violence Resource Centre Referral Options: January 2016.