Our Vision

A community free from family violence, where everyone feels safe.


How EDVOS protects your privacy

What information does EDVOS collect about you ?

We will collate information about everyone who uses our service in a file that contains:

  • Name and contact details

  • Reason for contacting EDVOS

  • Your age, place of birth, language spoken, cultural background etc.

  • Notes from our EDVOS advocate describing your situation and their contact with you

How is my information stored?

Client files are stored in a secure environment and only authorised staff have access to files.

Who else can access my information?

Information in your file is only shared for the purposes of providing you with services and is not shared outside EDVOS unless you agree.

Exceptions are:

EDVOS butterfly

A support worker has a reason to believe that you may seriously hurt yourself or someone else.

EDVOS butterflyA support worker has concerns about the well-being of a child in your care and contacts Protective Services.

EDVOS butterflyFollowing the occurrence of a DHHS reportable incident.

Accessing your file?

If you would like to read your file please ask your support worker. EDVOS recommends you review the file with your support worker so they can answer any questions you may have.

You are entitled to make changes to the file if you believe the information in it is inaccurate or misleading. A written request with details of your reasons for requesting the change is required to amend your file.

Which laws protect my information?

In Victoria, the Information Privacy Act governs how client information is collected, stored, disclosed and destroyed. Other States and Federal laws support these rules.

If you have any questions about this information, contact either:

Eastern Domestic Violence Service (EDVOS)
Privacy Officer

Phone:  03 9259 4200
Email: edvos@edvos.org.au
Address:  PO Box 698, Ringwood VIC 3134


Victorian Privacy Commissioner

Phone:  1300 666 444
Email:  enquiries@cpdp.vic.gov.au
Web:  www.cpdp.vic.gov.au


EDVOS is the specialist family violence service in Melbourne's Eastern Region.

We provide a broad range of integrated services to support women and children who are responding to family violence.

We prioritise the safety of women and children as a fundamental human right whilst working to ensure perpetrators are held accountable for using violence.

  • PO BOX 698 Ringwood VIC 3134
  • 03 9259 4200
  • EDVOS Operating Hours
    M-F:9am-8pm & Sat:9am-5pm

  • edvos@edvos.org.au
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