Our Vision

A community free from family violence, where everyone feels safe.


Who is EDVOS

EDVOS is the specialist family violence service in Melbourne’s eastern metropolitan region (EMR).

EDVOS is a not-for-profit organisation, primarily funded by the State Government of Victoria. EDVOS also receives grants and donations from other sources. 


  • We provide a broad range of integrated services to support women and children who are responding to family violence.

  • We prioritise the safety of women and children as a fundamental human right, while working to ensure perpetrators are held accountable for using violence.

  • We support women to make informed choices through programs and services that are individual, sensitive and evidence-based.

  • Our highly trained staff provide support, information, case management, safety planning, community education, programs for pet safety and a strong network of referral pathways to other services.

The area we cover

EDVOS is the lead specialist family violence service in Melbourne’s Eastern Metropolitan Region and our services are available to around 1.03 million people across the municipalities of:

  • Boroondara
  • Manningham
  • Whitehorse
  • Knox
  • Monash
  • Maroondah
  • Yarra Ranges

Our History

EDVOS has been serving the community and supporting women and children responding to family violence since 1994.

EDVOS was established as an amalgamation of family violence services provided by Outer East Domestic Violence Service and Inner East Women’s Service.

Originally run in a small residential home, EDVOS now has almost 50 full time equivalent staff.

EDVOS programs and services have expanded over the years to better support women and children in need. Working with women on risk assessment, risk management and safety planning is our core expertise. We continue our productive partnership and strong relationship with Victoria Police and have a permanent presence at the Ringwood Magistrates Court.

We are proud of our organisation’s legacy and continue to maintain a resolute focus on the safety of women and children and the accountability of perpetrators of family violence.

 EDVOS logo
EDVOS Organisational Chart
View the current EDVOS Organisational Chart here.

Vision, Mission and Values

Our vision:

A community free from family violence, where everyone feels safe. 

Our mission:

To take a collaborative and evidence-based approach to supporting those experiencing family violence whilst also working to prevent family violence before it occurs.

Our values:

EDVOS butterfly

Equity – Prioritising the use of resources to address inequities in our society

EDVOS butterflyAccountability – Responsible for delivering high quality, evidence based services AND; working to ensure perpetrators of violence are held to account for their actions

EDVOS butterflyCollaboration – Striving to be a valued partner by working collaboratively with others

EDVOS butterflyRespect – Concern for human rights as well as the experiences and aspirations of others

EDVOS butterflyInnovation – Displaying resourcefulness and innovation, focusing on positive and sustainable outcomes

EDVOS butterflyAdvocacy – Actively speaking and behaving in a way that advances human rights

EDVOS Board and Management

EDVOS Board and Management currently consists of 9 members with varying expertise and backgrounds that help shape EDVOS.

Read more

Strategic Plan 2018 – 2020

In early 2018, the EDVOS Board undertook a comprehensive strategic planning exercise in conjunction with the Executive Director, Executive Leadership Team and all staff, which aimed to deliver enhanced outcomes for Victim-Survivors of family violence in the Eastern Metropolitan Region of Melbourne. The following Key Strategic Priorities areas were identified:

  1. Person-Centred Practice – Embedding and evaluating ‘Person-Centred Practice’ for women and children at EDVOS
  2. Accessibility for All – Increasing EDVOS service responses for priority groups
  3. Efficiency, Effectiveness & Sustainability – Delivering more efficient and effective services and programs at EDVOS
  4. Workforce Capacity and Wellbeing – Implementing a comprehensive Workforce Capacity and Wellbeing Plan, resulting in an effective and vibrant workforce, which meets the needs of EDVOS service users
  5. Services Across the Continuum from Primary Prevention to Recovery – Increasing and expanding EDVOS services; ranging from primary prevention of violence against women and children, through to recovery from family violence
View strategic priorities

Fast Facts about EDVOS

In the financial year ending June 2016 EDVOS:

  • Responded to more than 11,500 referrals with more than 77% coming from Victoria Police, that’s almost 960 referrals per month and an increase of 36% on the previous year
  • Provided over 8,600 women and children with support, ranging from information to intensive case management, a 22% increase on the previous year
  • Supported 556 women through the Court Program
  • Referred 271 women and their families to the Repeat Police Attendance and High Risk Response programs

Regional Family Violence Partnership

In addition to providing services to women and children responding to family violence, EDVOS is auspice for the Eastern Metropolitan Regional Family Violence Partnership (RFVP). The RFVP provides a forum where service providers in Melbourne’s Eastern Metropolitan Region work to continually refine an integrated family violence service system, in line with the RFVP’s mission.

The mission of the RFVP is to build a system through collective effort that provides safety and justice to all women and children experiencing family violence in the Eastern Metropolitan Region; and to build an equitable society that prevents violence against women and their children, their families and communities in all forms.

EDVOS auspices the Regional Integration Coordinator on behalf of the RFVP, and participates on both the Executive Committee and a number of the RFVP’s working groups.


EDVOS underwent a full accreditation process in mid-2016, meeting all required expectations with overwhelmingly positive feedback.  Over four days, three Quality Innovation Performance (QIP) reviewers assessed EDVOS against the Department of Health and Human Services (DHHS) service standards and the Quality Improvement Council (QIC) Health and Community Service standards.  As EDVOS met all standards and has been awarded National Accreditation until 2019 by the Quality Improvement Council (QIC).

The reviewers were particularly impressed with the organisation’s approach to the strategic planning process including stakeholder, client and community consultation.  They also praised the relationships and partnerships EDVOS has built with other organisations including Boorndawan Aboriginal Healing Service, Victoria Police, the Regional Family Violence Partnership and local government.  EDVOS program manuals and the development of the Diversity Plan (focusing EDVOS on being more responsive to the needs of younger women, women with disabilities, ATSI women and children, CALD and LGBTI women) were also commended.

This is a proud result for EDVOS and acknowledges the strong evidence of improved service access.   The next mid-cycle review is in at the end of 2017, with another full review in 2019.


EDVOS is the specialist family violence service in Melbourne's Eastern Region.

We provide a broad range of integrated services to support women and children who are responding to family violence.

We prioritise the safety of women and children as a fundamental human right whilst working to ensure perpetrators are held accountable for using violence.


  • PO BOX 698 Ringwood VIC 3134
  • 03 9259 4200
  • EDVOS Operating Hours
    M-F:9am-8pm & Sat:9am-5pm
  • edvos@edvos.org.au
  • @edvosFV

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