A community free from family violence, where everyone feels safe.
How EDVOS protects your privacy
What information does EDVOS collect about you ?
We will collate information about everyone who uses our service in a file that contains:
Name and contact details
Reason for contacting EDVOS
Your age, place of birth, language spoken, cultural background etc.
Notes from our EDVOS advocate describing your situation and their contact with you
Is your information stored safely?
Your files are stored safely and securely both digitally and in hard copy. Only EDVOS staff have access to these.
How does EDVOS use this information?
We will use your information in a number of different ways:
Name and contact details – We will contact you if you have given us permission to do so.
Reasons for contacting – This information helps us to understand more about the work we do at EDVOS and the needs of people accessing our service.
Key demographic information – This helps us to understand more about the characteristics and profile of people seeking support at our service – for example your age, where you live and your cultural background.
Notes from our EDVOS advocate outlining their contact with you – All our EDVOS advocates keep notes. They are a record of all contact with you and other relevant people you have permitted us to contact.
Who else has access to your information? Information from your file is only shared for the purposes of providing you with services and is not shared outside EDVOS unless you agree.
There are two exceptions:
1. Our EDVOS advocate has reason to believe that you may seriously hurt yourself or someone else;
2. Our EDVOS advocate has concerns about the wellbeing of a child in your care.
Whenever possible, we will try to discuss this with you.
Can you see your file?
If you would like to read your file please ask your EDVOS advocate. We recommend you read it in conjunction with them so they can answer any questions you may have. You are entitled to make changes to the file if you believe that the information is inaccurate or misleading. You are asked to provide your reasons in writing.
What laws protect your information?
In Victoria, the Privacy and Data Protection Act 2014 governs how your information is collected, used, stored, disclosed and destroyed.
If you have any questions about this information, contact either:
Eastern Domestic Violence Service (EDVOS)
The Victorian Privacy Commissioner