Our Vision

A community free from family violence, where everyone feels safe.


How EDVOS protects your privacy

What information does EDVOS collect about you ?

We will collate information about everyone who uses our service in a file that contains:

  • Name and contact details

  • Reason for contacting EDVOS

  • Your age, place of birth, language spoken, cultural background etc.

  • Notes from our EDVOS advocate describing your situation and their contact with you

Is your information stored safely?

Your files are stored safely and securely both digitally and in hard copy. Only EDVOS staff have access to these.

How does EDVOS use this information?

We will use your information in a number of different ways:

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Name and contact details   We will contact you if you have given us permission to do so.

EDVOS butterflyReasons for contacting  This information helps us to understand more about the work we do at EDVOS and the needs of people accessing our service.

EDVOS butterflyKey demographic information – This helps us to understand more about the characteristics and profile of people seeking support at our service – for example your age, where you live and your cultural background.

EDVOS butterflyNotes from our EDVOS advocate outlining their contact with you  – All our EDVOS advocates keep notes. They are a record of all contact with you and other relevant people you have permitted us to contact.

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Who else has access to your information? Information from your file is only shared for the purposes of providing you with services and is not shared outside EDVOS unless you agree.

There are two exceptions:

1.     Our EDVOS advocate has reason to believe that you may seriously hurt yourself or someone else;
2.     Our EDVOS advocate has concerns about the wellbeing of a child in your care.

Whenever possible, we will try to discuss this with you.

Can you see your file?

If you would like to read your file please ask your EDVOS advocate.  We recommend you read it in conjunction with them so they can answer any questions you may have.  You are entitled to make changes to the file if you believe that the information is inaccurate or misleading.  You are asked to provide your reasons in writing.

What laws protect your information?

In Victoria, the Privacy and Data Protection Act 2014 governs how your information is collected, used, stored, disclosed and destroyed.

If you have any questions about this information, contact either:

Eastern Domestic Violence Service (EDVOS)
Information Officer

Phone:  03 9259 4200
Fax:  03 9259 4299
Email: edvos@edvos.org.au
Address:  PO Box 698, Ringwood VIC 3134


The Victorian Privacy Commissioner

Phone:  1300 666 444
Fax: 1300 666 445
Email:  enquiries@cpdp.vic.gov.au
Web:  www.cpdp.vic.gov.au


EDVOS is the specialist family violence service in Melbourne's Eastern Region.

We provide a broad range of integrated services to support women and children who are responding to family violence.

We prioritise the safety of women and children as a fundamental human right whilst working to ensure perpetrators are held accountable for using violence.

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